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Retail Frequently Asked Questions

Yes! You can place orders, even though you don't have an account with us. You can easily and smoothly checkout as a guest. Although, if you are a registered user, the checkout will be much smoother, faster with additional features like order tracking, orders history, reward points and many more.

Contact our customer service as soon as possible. We will compensate for it.

Yes! You can amend your order within 12 hours after order placement. If you need any change, please contact our customer service as soon as possible.


You may cancel your order within 12 hours after order placement. For more details please read our return policy.


Orders are confirmed once the payments have been processed. Most payments are processed immediately. Bank or ATM transfers can take up to 24 hours to be processed. You will receive a confirmation email, once the order has been confirmed.

You should contact our customer service as soon as possible. After your return approved, we will issue full refund within 7 working days. For more details, read our return policy.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 6:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.


Most of your concerns are answered below, if you can't find the answer to your question, please contact us.